Connected Appliance Cannot Connect to Wi‑Fi or App

Issue

If your appliance cannot connect to Wi‑Fi, if the app cannot complete setup, or if onboarding fails during registration, the issue is often caused by network settings, signal strength, router compatibility, or incorrect Wi‑Fi credentials. In many cases, the connection can be restored without technical support.

Typical signs:

• The appliance cannot connect to the app
• Setup or onboarding fails during registration
• The app shows a "no user connected" message
• The appliance does not reconnect after a Wi‑Fi password change
• The appliance loses connection to the home network
• Remote functions in the app are unavailable

Applies to

• washing machines
• dryers
• ovens
• fridges
• dishwashers

Resolution

Follow the steps below.

1. Confirm that your appliance supports Wi‑Fi

Check the technical specifications or user manual to verify that your appliance includes Wi‑Fi connectivity and app support. Not all models support connected features.

2. Check that your home Wi‑Fi network is available

Make sure your router is switched on and that your mobile device can see and connect to the network from the appliance location.

3. Verify the Wi‑Fi signal strength

A weak and unstable Wi‑Fi signal can make it difficult for the appliance to connect to the app or remain connected. Signal quality may be reduced by distance from the router, thick walls, metal surfaces, or nearby wireless devices such as microwave ovens and cordless phones. Moving the router closer to the appliance or improving Wi‑Fi coverage may help resolve the issue.

4. Ensure the correct Wi‑Fi frequency is being used

Most connected appliances support only 2.4 GHz Wi‑Fi networks. Check your router settings and confirm that a 2.4 GHz network is available and enabled.

5. Check the Wi‑Fi password

Re-enter the network password carefully and verify there are no typing errors. The Wi‑Fi network should use WPA2 security or a compatible supported security protocol.

6. Reset the appliance Wi‑Fi connection

Remove the existing Wi‑Fi settings from the appliance and run the onboarding process again. The procedure differs by model.

Download the user manual to find model-specific onboarding instructions.

7. Enable location services on your mobile device

Our apps require location services during setup. Ensure location permissions are enabled (smartphone location setting: ON) before starting onboarding.

8. Minimise wireless interference

Wireless signals can be affected by other devices. Avoid using a microwave oven near the appliance during onboarding or while using remote-control functions.

9. Review app notifications and error messages

If an error message appears during setup, follow the guidance provided in the app. Error messages can help identify the reason for the connection failure.

10. Check your internet connection

If the Wi‑Fi network is available but internet access is unavailable, contact your internet service provider for assistance.

Important

• The onboarding process requires both the mobile app and the appliance to be connected correctly to the same home Wi‑Fi network.
• Connection requirements and setup procedures may vary between models.
• Always refer to the user manual for model-specific instructions.

When Is It Not a Fault?

The appliance itself may not be faulty if:

• The router is using only a 5 GHz Wi‑Fi network
• The Wi‑Fi signal is too weak and unstable at the appliance location
• The Wi‑Fi password was recently changed
• The router was recently changed
• Location permissions are disabled on the mobile device
• Internet service is temporarily unavailable

Cause

Wi‑Fi connection and onboarding issues are typically related to communication between the appliance, home network, and mobile app rather than a hardware fault.

The most common causes are:

• Weak Wi‑Fi signal strength
• Incorrect Wi‑Fi password
• Unsupported network settings
• Use of a 5 GHz network instead of 2.4 GHz
• Interrupted onboarding process
• Disabled location permissions on the mobile device
• Temporary internet connection issues

When any of these conditions occur, the appliance may be unable to register with the app, maintain a network connection, or complete the onboarding process successfully.

FAQ – Wi‑Fi Connection and Onboarding Problems

Why won't my appliance connect to Wi‑Fi?

The most common causes are weak signal strength, incorrect Wi‑Fi credentials, or unsupported network settings.

Does the appliance support 5 GHz Wi‑Fi?

Most connected appliances support only 2.4 GHz Wi‑Fi networks.

What does "no user connected" mean?

The onboarding process was not completed successfully or the connection between the appliance and user account was interrupted.

What should I do if I changed my Wi‑Fi password?

Remove the existing Wi‑Fi settings from the appliance and complete onboarding again.

Is it normal for onboarding to fail if the signal is weak?

Yes. A weak wireless signal can prevent successful registration and communication.

When should I contact support?

If onboarding still fails after completing all recommended checks and setup steps.