Washing Machine Error E10, E11 or C1? How to Fix Water Supply & Drain Issues

Issue

• Washing machine displays error message E10, E11, C1 or emits 1 beep / 1 flash.
• Problem with not taking in water, not taken in enough water or problems with the drain
• What does error code E10 mean in a washing machine?
• Washing machine does not fill with water, error code E10 appears on display

Applies to

• Washing machine
• Top loader washing machine
• Washer-dryer

Resolution

If your washing machine displays error code E10, E11, or C1, or emits 1 beep / 1 flash, it usually means the appliance is having trouble filling with water or draining correctly.

These errors are commonly related to:

• Low or no water supply
• Blocked filters or hoses
• Drainage problems

In most cases, you can fix the issue yourself by following the steps below.

What Do E10, E11 and C1 Error Codes Mean?

Error codes E10, E11, and C1 all indicate a problem with water flow in your washing machine.

This can include:

• The machine is not filling with water
• It is filling too slowly
• There is a drainage issue

These codes are typically triggered when the appliance cannot take in enough water or detects a problem in the water system

How to Fix Error E10, E11 or C1

Follow these troubleshooting steps in order:

1. Check the Water Supply

Possible issue:

Insufficient or no water flow to the machine.

What to do:

• Make sure the water tap is fully open
• Check that water pressure is adequate
• Test by filling a bucket from the tap (you should fill ~10 litres in about a minute)

2. Inspect the Inlet Hose and Filters

Possible issue:

Blocked filters or restricted water flow.

What to do:

• Turn off the water supply
• Remove the inlet hose
• Clean the small filter at the hose connection
• Check the filter in the machine’s inlet valve
• Reattach and ensure the hose is straight

Blocked filters or kinked hoses can prevent proper filling and trigger the error.

3. Check for Kinks or Twists in Hoses

Possible issue:

Restricted water flow or poor drainage.

What to do:

• Inspect both inlet and drain hoses behind the machine
• Straighten any bends or twists
• Replace damaged hoses if necessary

4. Ensure the Drain Hose Is Installed Correctly

Possible issue:

Incorrect hose position affecting water flow.

What to do:

• Make sure the drain hose is not inserted too far into the drain
• Check that it extends no more than 10 cm into the pipe
• Verify the drain height is between 60 cm and 100 cm

Incorrect installation can disrupt both filling and draining performance.

*Refer to the installation instructions in your user manual or separate installation leaflet supplied with your appliance.

*Download the user manual.

5. Clean the Pump and Filter

Possible issue:

Blocked pump or filter preventing proper drainage.

What to do:

• Open the pump filter access panel
• Remove debris, lint, and foreign objects
• Check that the pump impeller rotates freely
• Run a hot wash without detergent to flush the system

Follow our step-by-step instructions on how to clean the washing machine fluff filter.

Blocked drain systems are a common cause of these errors.

6. Check for Blocked Drains

Possible issue:

External drainage problem.

What to do:

• Test draining into a sink or bucket
• Ensure household drains are not clogged
• Check wastewater flow

7. Use the Correct Amount of Detergent

Possible issue:

Excess detergent causing foam buildup.

What to do:

• Avoid overdosing detergent
• Run an empty cycle to remove excess foam

Too much detergent can interfere with water level detection and block the system.

8. Reset the Washing Machine

What to do:

• Unplug the appliance
• Wait at least 30 seconds
• Plug it back in and restart the cycle

This can clear temporary system errors.

When to Contact a Technician

Contact an authorised service centre if:

• The error persists after completing all checks
• Water is not entering the machine at all
• You suspect a faulty inlet valve, pump, or sensor

Some internal components may require professional repair.

FAQs

Why is my washing machine not filling with water?

This is usually caused by a closed tap, blocked inlet filter, or low water pressure.

What does 1 beep and 1 flash mean?

It indicates a water supply or drainage issue similar to error codes E10, E11, or C1.

Can I fix E10 or E11 error myself?

Yes, most causes - such as blocked filters or kinked hoses - can be resolved with basic checks at home.

Can too much detergent cause this error?

Yes. Excess foam can affect water level detection and trigger the error.

Summary

Error codes E10, E11, and C1 are usually caused by:

• Water supply problems
• Blocked hoses or filters
• Drainage issues
• Incorrect detergent use

By checking your water supply, cleaning filters, and ensuring proper installation, you can resolve most issues quickly and restore normal operation.

See the instructional video

Learn how to solve a washing machine error e10 or e11.

If the above steps and video don't help resolve the issue, then a service visit by one of our approved service providers is recommended.

Cause

• Water tap closed, not taking in water, not taking in enough water, inlet hose possibly kinked or twisted
• Overfoaming - too much detergent is used
• Incorrect installation