Washing Machine Has Visible Damage - What to Do

Issue

• Washing machine has visible signs of damage
• My washing machine was delivered damaged, dented, scratched
• The door of a newly purchased washing machine is damaged

Applies to

• Washing machines
• Washer dryers

Resolution

If your washing machine shows visible damage, it’s important to act quickly and follow the correct steps to ensure your safety and protect your warranty. Below you’ll find clear guidance on what to do depending on when the damage is discovered.

1. Damaged Washing Machine on Delivery (While Unpacking)

If you notice any damage while unpacking your appliance:

• Contact your dealer immediately to report the issue.
• Provide details and, if possible, photos of the damage.
• Do not install or attempt to use the appliance.

Important: Never connect a damaged washing machine to power, as this may be unsafe and could void your warranty.

2. Damage Found After Installation or First Use

If the washing machine appears damaged after installation or during first use:

• Stop using the appliance immediately.
• Contact your dealer to report the issue as soon as possible.
• Describe when and how the damage was discovered.

Early reporting helps ensure faster resolution and may prevent further damage.

3. Requesting Repair or Service

If you need technical support or repair:

• Contact an Authorized Service Center.
• Clearly describe the issue and visible damage.
• If possible, indicate the exact component (e.g., door, drum, control panel).

Tip: Providing specific details helps speed up diagnosis and repair.

4. Professional Inspection Recommended

To accurately identify the problem and ensure safe repair:

• Arrange a visit from an authorized service engineer.
• The technician will inspect the washing machine, diagnose the issue, and carry out necessary repairs.

Common Questions

Can I use a damaged washing machine?

No. Using a damaged appliance can be dangerous and may lead to further faults or safety risks.

Who should I contact first?

Always contact your dealer if the damage is discovered early. For technical issues, an authorized service center is recommended.