Tumble Dryer generates scraping/rubbing noise while drum rotating

Issue

  • The Tumble Dryer generates scraping/rubbing noise while the drum rotating
  • Rear drum locks have not been released correctly during the first use of the dryer

Applies to

  • Heat pump dryers

Resolution

The rear drum locks are supposed to be removed automatically when the dryer is activated for the first time without the load in the drum. Please see the dedicated section in the .

user manual

However, if something goes wrong you can easily unblock the drum by yourself.

To do so, please follow the steps below:

1. Go to the back of the dryer

2. Find two rear drum locks - white plastic screw heads (hexagon socket) with indicators on them

3. Find the “open padlock” pictogram located close to each of the drum locks

The pictograms are placed on the rear panel

4. Rotate the drum lock to have the indicator near the “open padlock” pictogram

You can rotate the drum locks with a hex key (Allen key) size 12mm or use any other equipment you have at home that makes the screw heads (hexagon socket) possible to rotate

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Brands

  • Electrolux
  • AEG
  • Zanussi

Internal notes

Root cause:

Burrs in the hole of the rear panel that creates additional friction on the working diameters

That friction may prevent the drum locks from releasing automatically

Customer misuse

It may happen that the consumer tried to unlock the drum by following the experience from washing machines

In case of the issues solved by phone (Call Center) please instruct the consumer that the “open padlock” pictogram may be difficult to notice on the back panel. Using additional lighting i.e. in smartfone would be recommended.