The dryer's cycle is taking too long

Issue

• The dryer’s cycle is taking too long
• Too long drying

Resolution

1. Check if the device is heating up:

• First, clean the dryer filters and then start a timed cycle of at least 120 minutes with no load.
• After an hour, open the door and check whether the drum is hot inside (with at least 20 minutes remaining on the display).
• If the inside of the drum is hot, the heating system is working. In tumble dryers equipped with a heat pump, you can often hear noises from the appliance when it stops.
• If the appliance is not hot after an hour of operation, we recommend requesting a service engineer visit. Book a repair online.

2. Check whether your product is connected to a socket or to an earthed outlet.

• Your device must be connected to a socket or to an earthed outlet
• If the appliance is not earthed, the measuring system will not function correctly and the appliance may ‘decide’ that the clothes are dry at the wrong time.
• If the device is not earthed, there is a risk of electric shock.

3. Check whether the filters and condenser are clean.

• If the filters, condenser and/or heat exchanger are dirty, this could be the reason why the dryer is not heating up.
• Refer to the article: Cleaning tumble dryer filters and condenser for detailed guidance.

4. Check whether the ambient temperature is between 5°C and 35°C.

• If the ambient temperature is too low or too high, the dryer may not function properly.
• Place the dryer in a room with a suitable temperature.
• If the dryer is located in a room, make sure that the room temperature is between 5 °C and 35 °C.
• Heat the room where the tumble dryer is located until it reaches a suitable temperature, or move the dryer to another room that is at a suitable temperature.

5. Adjust the residual humidity level.

• In many models, the residual moisture level can be adjusted.
• You will find information on how to adjust this setting in the user manual, if your device has this feature.
• Download the user manual

6. Heat pump dryers use lower drying temperatures for gentler treatment of fabrics. As a result, drying cycles may take longer compared with some conventional dryer types.

This is normal and not a fault in any way.

• With these appliances, it may seem that the machine does not heat up for a long time at the beginning of a drying cycle. This is because all the energy of the heat pump is used to heat and evaporate the water/moisture from the clothes. Simply allow the appliance to run through the selected cycle until the desired drying results have been achieved, depending on the chosen cycle and options.
• Opening the door during a cycle to check the clothes will extend the cycle by at least half an hour each time the door is opened. This is because the heat pump takes a long time to reach maximum operating pressure in the heating system.
• Some models have a quick-dry cycle with a shorter drying time. You can use this cycle if you do not have time to wait for the normal drying cycle to finish. Using this programme increases energy consumption and noise levels, as the heat pump will operate at maximum power and speed throughout the drying cycle.

7. Spinners, weavers and drying frames:

• First, check the user manual to see if your device is suitable for drying pillows, cushions, and duvets.

Caution: if not suitable, there is a risk that the device may overheat and be damaged.

• If your appliance is suitable for drying pillows, cushions and duvets, set the programme for drying pillows/cushions/duvets according to the user manual.
• For example, if the pillows are not completely dry inside after drying, you can run another cycle to finish the drying process. (Make it longer than 10 minutes, because the last 10 minutes of cycles consist of cooling without heat.)

8. Drying clothes on the washing line:

• If you want to finish drying clothes that are almost dry, you can use a timed cycle (longer than 10 minutes, because the last 10 minutes of cycles consist of cooling without heat).
• Automatic drying cycles cannot be used for clothing that is only slightly damp.

Book a Service Visit

If none of the above steps resolve the issue, we recommend booking a service visit with an authorised technician. A professional inspection will help identify and fix any internal faults safely and efficiently.

Book a repair online

Attention: we do not recommend using the product until the issue has been fully resolved. Disconnect the product and do not reconnect it until you are certain it is safe to do so.

Cause

1. If you notice that the dryer is not drying satisfactorily, there are a number of possible causes.

• For the best results, with reduced energy consumption, the machine should be cleaned regularly and you should use the correct cycle and options for the type of clothing you wish to dry.
• It is important that clothes are sorted and dried according to the type of garment when using electronic cycles.
• For certain types of clothing (for example, those with very thick seams), additional drying may be necessary after a timed drying cycle (more than 10 minutes, as the last 10 minutes of the cycle consist of cooling without heat).